Refund ProcessUpdated 9 months ago

Timeline and Method for Receiving Refunds

We strive to process refunds as quickly as possible. Here’s what you can expect:

1. Inspection:

   • Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. This process typically takes 3-5 business days.

2. Refund Approval:

   • After the inspection is complete, we will notify you via email whether your return is approved or rejected. If approved, your refund will be processed.

3. Refund Method:

   • Refunds will be issued to the original payment method used for the purchase. If you paid with a credit or debit card, the refund will be credited back to that card. For PayPal or other payment methods, the refund will be processed through the same platform.

4. Refund Timeline:

   • Credit/Debit Cards: Refunds typically take 5-10 business days to appear on your statement after approval.
   • PayPal: Refunds are usually processed within 1-3 business days.
   • Other Payment Methods: Timelines may vary depending on the payment platform.

5. Notification:

   • You will receive an email confirmation once the refund has been processed. If you do not see the refund within the expected timeframe, please contact your bank or payment provider for more information.

For any questions or concerns about our return and exchange process, please contact our customer support team. We are here to assist you and ensure your experience with Ergomouse is positive.