Details on Our Return and Exchange Policy. At Ergomouse, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you can return or exchange it according to our return policy:. Return P

Details on Our Return and Exchange PolicyAt Ergomouse, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you can return or exchange it according to our return policy:<ol><li>Return Period:<ul><li>You have 30 days from the date of delivery to return or exchange a product.</li></ul></li><li>Condition of Returned Items:<ul><li>Items must be returned in their original condition, including all packaging, accessories, and manuals. Products showing signs of wear or damage may be subject to a restocking fee.</li></ul></li><li>Non-Returnable Items:<ul><li>Certain items, such as gift cards and downloadable software products, are not eligible for return or exchange.</li></ul></li><li>Proof of Purchase:<ul><li>A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns and exchanges.</li></ul></li><li>Restocking Fee:<ul><li>A restocking fee of 15% may apply to returned items that are not in their original condition.</li></ul></li></ol><h4 id> </h4>

Return Policy

Step-by-Step Process for Returns and Exchanges. Returning or exchanging a product with Ergomouse is easy. Follow these steps to ensure a smooth process:. Initiate Return or Exchange:. Receive Return Authorization:. Prepare the Item:. Include RMA Numb

Step-by-Step Process for Returns and ExchangesReturning or exchanging a product with Ergomouse is easy. Follow these steps to ensure a smooth process:<ol><li>Initiate Return or Exchange:<ul><li>Contact our customer support team via email at <a rel="noreferrer">support@ergomouse.com</a> or through our Gorgias Live Chat to initiate the return or exchange. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.</li></ul></li><li>Receive Return Authorization:<ul><li>Our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.</li></ul></li><li>Prepare the Item:<ul><li>Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts received with the order. Ensure the package is sealed properly.</li></ul></li><li>Include RMA Number:<ul><li>Clearly write the RMA number on the outside of the package. Returns without an RMA number may not be processed.</li></ul></li><li>Ship the Package:<ul><li>Ship the package to the address provided by our support team. We recommend using a trackable shipping method to ensure the package arrives safely.</li></ul></li><li>Exchange Process:<ul><li>If you are exchanging an item, our support team will process the exchange once the returned item is received and inspected. The replacement item will be shipped to you at no additional cost.</li></ul></li></ol><h4 id> </h4>

How to Return or Exchange a Product

Timeline and Method for Receiving Refunds. We strive to process refunds as quickly as possible. Here’s what you can expect:. Inspection:. Refund Approval:. Refund Method:. Refund Timeline:. Notification:. For any questions or concerns about our retur

Timeline and Method for Receiving RefundsWe strive to process refunds as quickly as possible. Here&#x2019;s what you can expect:<ol><li>Inspection:<ul><li>Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. This process typically takes 3-5 business days.</li></ul></li><li>Refund Approval:<ul><li>After the inspection is complete, we will notify you via email whether your return is approved or rejected. If approved, your refund will be processed.</li></ul></li><li>Refund Method:<ul><li>Refunds will be issued to the original payment method used for the purchase. If you paid with a credit or debit card, the refund will be credited back to that card. For PayPal or other payment methods, the refund will be processed through the same platform.</li></ul></li><li>Refund Timeline:<ul><li>Credit/Debit Cards: Refunds typically take 5-10 business days to appear on your statement after approval.</li><li>PayPal: Refunds are usually processed within 1-3 business days.</li><li>Other Payment Methods: Timelines may vary depending on the payment platform.</li></ul></li><li>Notification:<ul><li>You will receive an email confirmation once the refund has been processed. If you do not see the refund within the expected timeframe, please contact your bank or payment provider for more information.</li></ul></li></ol>For any questions or concerns about our return and exchange process, please contact our customer support team. We are here to assist you and ensure your experience with Ergomouse is positive.

Refund Process

See above for the most frequently asked questions. Is your question not listed? Our customer service team is available 24/7 to answer all your questions.
info@ergomouse.com

Returns & Exchanges

Return Policy

How to Return or Exchange a Product

Refund Process