Troubleshooting Common IssuesUpdated 9 months ago

Solutions to Common Problems Users May Encounter

If you experience any problems with your ergonomic mouse, try these troubleshooting steps:

1. Mouse Not Responding:

   • Wireless Mouse: Ensure the USB receiver is properly connected to the computer. Try a different USB port.
   • Bluetooth Mouse: Check that Bluetooth is enabled on your computer and that the mouse is paired correctly.
   • Wired Mouse: Ensure the USB cable is securely connected.

2. Cursor Movement Issues:

   • Check for any obstructions or dirt on the mouse sensor. Clean the sensor with a soft, dry cloth.
   • Ensure the mouse pad is clean and suitable for use with your mouse.

3. Buttons Not Working:

   • Open the mouse software and check the button configuration settings. Ensure the buttons are assigned correctly.
   • Restart your computer to refresh the connection and settings.

4. Connectivity Problems:

   • For wireless and Bluetooth mice, check the battery level and replace if necessary.
   • Re-pair the Bluetooth mouse with your computer if the connection drops.

5. Software Issues:

   • Ensure you have installed the latest drivers and software from our website.
   • Uninstall and reinstall the mouse software to resolve any conflicts.

If these steps do not resolve the issue, please reach out to our support team for further assistance.