Initial Setup Guide for Your New Mouse. Getting started with your new ergonomic mouse is quick and easy. Follow these steps to set up your mouse:. Unbox Your Mouse:. Insert Batteries:. Connect the USB Receiver:. Pair via Bluetooth:. Install Drivers a

Initial Setup Guide for Your New MouseGetting started with your new ergonomic mouse is quick and easy. Follow these steps to set up your mouse:<ol><li>Unbox Your Mouse:<ul><li>Carefully remove your ergonomic mouse from its packaging. Ensure you have all included components such as the mouse, USB receiver (if applicable), and batteries (if required).</li></ul></li><li>Insert Batteries:<ul><li>If your mouse is battery-operated, insert the provided batteries or ensure it is fully charged if it has a built-in rechargeable battery.</li></ul></li><li>Connect the USB Receiver:<ul><li>If your mouse uses a USB receiver, plug it into an available USB port on your computer. The receiver is typically pre-paired with your mouse for easy setup.</li></ul></li><li>Pair via Bluetooth:<ul><li>For Bluetooth mice, enable Bluetooth on your computer. Follow the instructions in your mouse&apos;s manual to enter pairing mode, then select the mouse from your computer&apos;s list of available Bluetooth devices.</li></ul></li><li>Install Drivers and Software:<ul><li>Some ergonomic mice come with optional drivers or software for additional customization. Visit the Ergomouse website and download the latest drivers and software for your model. Follow the installation instructions provided.</li></ul></li><li>Adjust Settings:<ul><li>Customize your mouse settings such as DPI (sensitivity), button functions, and scroll speed using the mouse settings on your computer or the installed software.</li></ul></li><li>Test Your Mouse:<ul><li>Move your mouse and click the buttons to ensure it&#x2019;s working properly. Make any necessary adjustments in the settings for optimal performance.</li></ul></li></ol>If you encounter any issues during setup, refer to the troubleshooting section below or contact our support team for assistance.

Setting Up Your Ergonomic Mouse

Solutions to Common Problems Users May Encounter. If you experience any problems with your ergonomic mouse, try these troubleshooting steps:. Mouse Not Responding:. Cursor Movement Issues:. Buttons Not Working:. Connectivity Problems:. Software Issue

Solutions to Common Problems Users May EncounterIf you experience any problems with your ergonomic mouse, try these troubleshooting steps:<ol><li>Mouse Not Responding:<ul><li>Wireless Mouse: Ensure the USB receiver is properly connected to the computer. Try a different USB port.</li><li>Bluetooth Mouse: Check that Bluetooth is enabled on your computer and that the mouse is paired correctly.</li><li>Wired Mouse: Ensure the USB cable is securely connected.</li></ul></li><li>Cursor Movement Issues:<ul><li>Check for any obstructions or dirt on the mouse sensor. Clean the sensor with a soft, dry cloth.</li><li>Ensure the mouse pad is clean and suitable for use with your mouse.</li></ul></li><li>Buttons Not Working:<ul><li>Open the mouse software and check the button configuration settings. Ensure the buttons are assigned correctly.</li><li>Restart your computer to refresh the connection and settings.</li></ul></li><li>Connectivity Problems:<ul><li>For wireless and Bluetooth mice, check the battery level and replace if necessary.</li><li>Re-pair the Bluetooth mouse with your computer if the connection drops.</li></ul></li><li>Software Issues:<ul><li>Ensure you have installed the latest drivers and software from our website.</li><li>Uninstall and reinstall the mouse software to resolve any conflicts.</li></ul></li></ol>If these steps do not resolve the issue, please reach out to our support team for further assistance.

Troubleshooting Common Issues

How to Get in Touch with Our Customer Support Team. At Ergomouse, we are committed to providing excellent customer support. If you need help or have any questions, here’s how you can contact us:. Email Support:. Live Chat Support:. Help Center:. We a

How to Get in Touch with Our Customer Support TeamAt Ergomouse, we are committed to providing excellent customer support. If you need help or have any questions, here&#x2019;s how you can contact us:<ol><li>Email Support:<ul><li>Send an email to our support team at <a rel="noreferrer">support@ergomouse.com</a>. Please include your order number, product details, and a description of the issue you are experiencing. Our team will respond within 24 hours.</li></ul></li><li>Live Chat Support:<ul><li>Visit our website and use the Gorgias Live Chat feature available in the help center. Click on the chat icon located at the bottom right corner of the page to start a conversation with one of our support agents.</li></ul></li><li>Help Center:<ul><li>Explore our comprehensive Help Center on our website. You can find FAQs, user manuals, and detailed articles on various topics. If you don&#x2019;t find the answer you&#x2019;re looking for, use the contact options provided.</li></ul></li></ol>We are here to help you get the most out of your ergonomic mouse and ensure a smooth and enjoyable experience. Don&#x2019;t hesitate to reach out for assistance!

Contacting Support

See above for the most frequently asked questions. Is your question not listed? Our customer service team is available 24/7 to answer all your questions.
info@ergomouse.com

Troubleshooting & Support

Setting Up Your Ergonomic Mouse

Troubleshooting Common Issues

Contacting Support